Refund Policy

No Returns Policy

Due to the nature of our products, we do not accept returns on any Keto Smoke Seasoning items. This policy is in place to ensure the highest standards of quality, safety, and hygiene for all our customers.

Refund Eligibility

We stand behind the quality of our seasonings. If you experience any issues with your order, you may be eligible for a refund under the following conditions:

• ✅ You received the wrong product or an incorrect order.
• ✅ Your order arrived damaged during shipping.
• ✅ Your order was lost in transit and did not arrive.

How to Request a Refund

To request a refund, please contact us within 7 days of delivery with the following:

• ✅ 1. Your order number
• ✅ 2. A photo of the product and packaging (for damaged or incorrect items)
• ✅ 3. A brief description of the issue

Refund Processing

• ✅ Approved refunds will be issued to the original payment method within 5–7 business days.
• ✅ Shipping fees are non-refundable, except in cases where the error was on our part.

Non-Refundable Situations

• ✅ Change of mind or personal preference.
• ✅ Delayed shipping due to carrier-related issues.
• ✅ Orders marked as delivered by the carrier but not received.

We appreciate your understanding and thank you for supporting Keto Smoke Seasoning!